How can we help?

On the Projects screen, tap +. Search the jobsite address or move the map to place the pin, then tap Confirm this address. Give the project a name and, if you like, add the customer and notes. If your location isn’t available, choose Enter address manually.

No. The project’s internal name, exact address, customer details, notes and labels are private to your account. They never appear on your public portfolio.

Yes. Mark progress, payment status or anything custom. You can create up to 20 of your own labels and reuse them across projects. Labels are private.

Open the project and tap Take photos to use the camera, or Import to add photos from your library. Photos are grouped by date, so the job reads from framing through completion. New captures stay on your iPhone until you add them, and you can remove any before they upload.

The project shows All uploaded when everything is in your account. Tap Upload status to see anything still waiting or that needs another try. The copy on your iPhone is kept until cloud storage confirms the upload.

Yes. Turn on Settings → Storage & uploads → Wi-Fi only uploads. New uploads then wait for Wi-Fi; one already in progress can finish.

iOS can pause uploads when PixoVault is in the background. Keep the app open while large batches finish. Anything not yet uploaded picks up again when you return.

Open Portfolio, choose a project, add a public title, select photos, and review before publishing. Set public contact details separately in Public business profile. Completing a project does not publish it.

Only what you approve: the public title and description, the photos you select, your services and your public business details. You can show the city, but never a customer’s street address.

Yes. Your link looks like pixovault.app/your-business. Change it in Portfolio → Portfolio link. If you do, the old link keeps working.

In Portfolio, tap Unpublish next to the project. It leaves your public page; photos someone already downloaded can’t be recalled.

Open iOS Settings → [your name] → Subscriptions → PixoVault, then tap Cancel. You’ll keep Pro access until the end of your current billing period. Your projects and photos stay in your account.

Everything you’ve already created stays. You can view, edit, and share existing projects exactly as before. You just can’t add new projects or photos beyond the free-tier limits (3 projects, 30 photos) until you upgrade again.

Pull to refresh on the Projects screen. If it still shows Free, try Settings → Restore Purchases. If that doesn’t work, message us with the email you use for PixoVault and we’ll sort it.

Apple processes all subscription billing, so refunds go through Apple: support.apple.com/HT204084. We can’t issue refunds directly on Apple-processed purchases.

Yes. Photos and project data are stored with row-level security, so only your account can read them. All transmission is over HTTPS. See our Privacy Policy for details.

Open the app, go to Settings → Delete account at the bottom. This permanently removes your projects, photos, profile, and subscription records. Cancel an App Store subscription separately. You can also message us and we’ll process the deletion for you.

Contact us as soon as possible. Recovery is not guaranteed. Keep original copies of important photos until uploads are complete.