Support
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Frequently asked questions
How do I cancel my Pro subscription?
Open iOS Settings → [your name] → Subscriptions → PixoVault, then tap Cancel. You'll keep Pro access until the end of your current billing period. Your projects and photos stay in your account.
What happens to my data if I downgrade or cancel?
Everything you've already created stays. You can view, edit, and share existing projects exactly as before. You just can't add new projects or photos beyond the free-tier limits (3 projects, 30 photos) until you upgrade again.
Can I get a refund?
Apple processes all subscription billing, so refunds go through Apple: support.apple.com/HT204084. We can't issue refunds directly on Apple-processed purchases.
How do I delete my account?
Open the app, go to Settings → Delete accountat the bottom. This permanently removes your projects, photos, profile, and subscription records within 30 days. You can also email us and we'll process the deletion for you.
I lost my photos / projects — can you recover them?
Email us as soon as possible. We keep short-term backups that may allow recovery within a few days of accidental deletion. The sooner you reach out, the better the chances.
The app says "Upgrade to Pro" but I just paid.
Pull-to-refresh on the Projects screen. If it still shows free, try Settings → Restore Purchases. If that doesn't work, email us with the email associated with your Apple ID and we'll sort it.
How do I share a project portfolio?
Open the Portfolio tab. Projects you mark "completed" are eligible to appear in your public-facing portfolio. Privacy-first by default: city-level location only, never client names or exact addresses.
Is my data secure?
Yes. Photos and project data are stored with row-level security, so only your account can read them. All transmission is over HTTPS. See our Privacy Policy for details.